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member Education


At Greenacres Tennis Club, we continuously strive to enhance the overall experience for our members, ensuring that their time both on and off the court is not only enjoyable but also safe. Recognizing the learning curve for newcomers to tennis, we acknowledge that navigating the nuances of etiquette and the more intricate rules of the game can be challenging.

Whether you're a novice or a seasoned player with years of experience, there may be aspects of tennis etiquette and rules that escape your knowledge. In response, we have decided to extend the responsibilities of our Member Protection role to include Member Education and Protection.

Our goal is to empower members with knowledge, equipping them with the tools needed to navigate various situations, both on and off the court. We invite you to explore our Member Education Guide, covering key areas such as Etiquette, Commitment to the team, and Rules.

By fostering an informed membership, we aim to proactively address potential issues before they escalate into Member Protection concerns. If you have any specific scenarios or rules you would like to discuss, please feel free to reach out to our Member Education and Protection Officer at

Thank you for being a valued part of our tennis community.

Click the link for our Education Guide

member protection


Member protection describes the practices and procedures that are put in place at Greenacres Tennis Club to protect our members which includes juniors, seniors and social members.

Greenacres Tennis Club is committed to providing a safe, inclusive and nurturing environment, however, we understand the importance of providing support to our members through various channels.

Aggressive, threatening or other inappropriate behaviour by members, their families, their friends, and other sporting personnel while attending a game or event will not be tolerated. 


You can access our Member Protection Policy here and our Members Handbook here.


If you have experienced such behaviour, please reach out to our Member Protection Information Officer at

member protection information officer


Member Protection Information Officers (MPIO) are the first point of contact at clubs for persons with member protection enquiries or complaints.  The MPIO will provide information and support to persons with concerns/complaints and advice on club policies and procedures to help solve issues within Greenacres Tennis Club.

Rachel Owens is our current Member Protection Information Officer and can assist with the following:

  • Listen and act as a sounding board

  • Clarify points and concerns

  • Provide tools to help resolve conflict/concerns

  • Refer to Tennis Australia Safeguarding Children Code of Conduct where necessary

  • Explain the complaint process and options available under the Member Protection Policy

Complaints and concerns


Please download and complete this form if there is a legitimate concern about a breach of the GTC Member Protection Policy  (Download Form)

Please download and complete this form if the concern involves child abuse, sexual misconduct or serious criminal conduct  (Download Form)

Once the form is completed, please email to

Safegaurding children

Tennis Australia Safeguarding Children Code of Conduct works to keep all children and young people under 18 safe from all forms of abuse, including harassment, sexual harassment, abuse, child abuse, vilification, victimisation and unlawful discrimination based on sex, race, age, pregnancy, religion and sexual orientation.  We believe tennis is a match for all and strive to foster an environment where all are welcome to play and feel safe.

When appointing candidates in volunteer roles within our club, we ensure that volunteers who have access to any information about junior members have a current Working with Children Check (WWCC).  WWCC’s protects children and young people from those who are deemed unsuitable to be working or volunteering with children.

Commitment to Safeguarding Children

Reporting Allegations of Child Abuse

further assistance


A national sexual assault, family and domestic violence counselling line for anyone who has experienced, or are at risk of physical or sexual violence. This services is designed to meet the needs of people with disabilities, Indigenous Australians, young people, and callers from culturally and linguistically diverse backgrounds.

Ph: 1800 737 732    24 hours a day, 7 days a week



A generalist and crisis telephone counselling, information and referral service provided by trained volunteers who are supported by professional staff.  Lifeline can assist with depression, abuse, suicidal thoughts, drug and alcohol misuse and abuse.

Ph: 13 11 14


An Australian Government initiative providing telephone counselling and referral service for men who need advice on a large range of issues (e.g. relationship support, parenting skills) and for those at risk of committing suicide.

Ph: 1300 788 99 78


Telephone counselling for victims of domestic violence and their concerned friends. Also provides information about services for those affected by domestic violence or who are troubled by their own behaviour.

Ph: 1800 800 098


Australia’s only free (even from a mobile), confidential 24/7 online and phone counselling service for young people aged 5 to 25 years. Qualified counsellors at Kids Helpline are available via WebChat, phone or email anytime and for any reason.

Ph: 1800 55 1800


If you are concerned about a child and have a reasonable suspicion that a child is being abused or neglected, phone the Child Abuse Report Line (CARL) 131 478.

The report line is open 24 hours a day, 7 days a week.



Headspace have helped thousands of young people get support with mental health, physical health and managing work and study.


Beyond Blue is an Australian mental health and wellbeing support organisation.  They provide support programs to address issues related to depression, suicide, anxiety and other related mental illnesses.

Ph: 1300 22 4636

SA Police

SA Police – In an emergency dial Triple Zero (000)

SA Police assistance line – 131 444

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